50bd Privacy Policy — How We Collect, Use, and Protect Your Personal Data

1. Introduction

1.1 This Privacy Policy describes how 50bd ("we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("you", "Player") who access or use the 50bd online betting and casino platform available at 50bd.io.

1.2 50bd is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles. We apply technical and organisational safeguards to protect the confidentiality, integrity, and availability of all personal information entrusted to us.

1.3 This Policy applies to all personal data collected through the 50bd website, mobile-optimised interface, customer support channels, and any other touchpoint through which you interact with the 50bd platform. It should be read alongside our Terms & Conditions and Responsible Gaming policy, both of which are incorporated by reference.

1.4 This Policy is written in English. In the event of any ambiguity or dispute regarding interpretation, the English language version shall prevail.

2. Data Controller

2.1 For the purposes of this Privacy Policy, 50bd acts as the data controller in respect of personal data collected from Players and prospective Players via the 50bd.io platform.

2.2 All privacy-related enquiries, requests, and complaints should be directed to the 50bd support team at [email protected]. We aim to acknowledge all data-related requests within 5 business days and to respond substantively within 30 calendar days of receipt.

3. Data We Collect

3.1 We collect personal data across several categories, depending on your interaction with the platform:

Category	Examples	Purpose
Identity Data	Full name, date of birth, National ID (NID) number, passport number	Account registration, KYC verification, age verification (21+)
Contact Data	Email address, Bangladesh mobile number, city of residence	Account communications, support, promotional messaging (where opted in)
Financial Data	bKash/Nagad/Rocket mobile wallet number, transaction history, deposit/withdrawal amounts in BDT	Payment processing, fraud prevention, anti-money laundering compliance
Technical Data	IP address, browser type and version, device identifiers, operating system, session timestamps	Platform security, fraud detection, user experience improvement
Usage Data	Games played, bets placed, bet amounts, session duration, pages visited	Personalisation, responsible gaming monitoring, platform analytics
Communications Data	Support ticket content, live chat transcripts, email correspondence	Customer support, dispute resolution, service quality improvement
KYC Documents	Scanned NID, passport, driving licence, proof of address documents	Identity verification, regulatory compliance, fraud prevention

3.2 We do not collect sensitive personal data such as biometric data, health data, racial or ethnic origin, political opinions, or religious beliefs. If we ever need to process any such data (for example, in the context of responsible gaming support), we will seek your explicit consent beforehand.

4. How We Collect Data

4.1 Directly from you: When you register for a 50bd account, complete KYC verification, make a deposit or withdrawal, contact our support team, or respond to a survey or promotion, you provide us with personal data directly.

4.2 Automatically: When you access the 50bd platform, we automatically collect technical data such as your IP address, device type, browser, and session activity via cookies, web beacons, and server log files. See Section 9 for our full Cookie Policy.

4.3 From payment providers: When you process a deposit or withdrawal via bKash, Nagad, Rocket, Upay, or any other supported payment partner, we receive transaction confirmation data from those providers to verify and record your financial activity on the platform.

4.4 From third-party verification services: Where required for KYC or fraud prevention, we may use third-party identity verification services. These services may confirm or cross-reference information you have provided to us. We only use reputable providers bound by equivalent data protection obligations.

5. How We Use Your Data

5.1 50bd uses your personal data for the following purposes:

• Account management: To create, maintain, and administer your 50bd account, including processing login sessions, password resets, and account preference updates.
• Identity and age verification: To confirm that you are who you say you are and that you meet the 21+ age requirement before permitting gambling activity on the platform.
• Payment processing: To process BDT deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, bank transfer, Visa, or Mastercard) and to maintain accurate financial records.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions.
• Regulatory compliance: To meet anti-money laundering (AML), know-your-customer (KYC), and other applicable legal obligations.
• Responsible gaming monitoring: To identify patterns of play that may indicate problem gambling behaviour and, where appropriate, to apply protective measures in line with our Responsible Gaming commitments.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Service improvement: To analyse aggregated, anonymised usage data and improve the platform's performance, game selection, and user experience.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have consented to receive such communications. You may withdraw consent at any time via your account settings or by contacting [email protected].

6. Legal Basis for Processing

6.1 50bd processes your personal data on the following legal bases:

• Contract performance: Processing that is necessary to fulfil our obligations under the Terms & Conditions you have accepted — including account administration, payment processing, and KYC verification.
• Legal obligation: Processing required to comply with applicable anti-money laundering, fraud prevention, and other regulatory requirements.
• Legitimate interests: Processing conducted for our legitimate business interests, such as fraud detection, platform security, and service improvement — where those interests are not overridden by your privacy rights.
• Consent: Processing conducted on the basis of your freely given, specific, and informed consent — primarily for direct marketing communications. You may withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7. Data Sharing

7.1 50bd does not sell, rent, or trade your personal data to any third party for commercial purposes. We share personal data only in the following limited circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard receive only the data necessary to execute and confirm your financial transactions.
• Identity verification providers: Third-party KYC services receive the identity documents and personal details required to complete verification checks.
• Game providers: Technology partners such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session identifiers to power the games you play. These providers do not receive your full identity or payment information.
• Fraud prevention and security services: We may share IP addresses, device identifiers, and transaction patterns with anti-fraud providers to detect and prevent prohibited conduct.
• Legal and regulatory authorities: Where required by law, court order, or a competent regulatory authority, we may disclose personal data to the relevant body. We will notify you of any such disclosure where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of the 50bd business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections being maintained.

7.2 All third parties with whom 50bd shares personal data are required to handle that data in a manner consistent with this Privacy Policy and applicable data protection standards. We do not permit our third-party service providers to use your data for their own independent purposes.

8. Payment Data

8.1 All financial transactions on the 50bd platform are denominated in Bangladeshi Taka (BDT). When you make a deposit or withdrawal, the relevant payment data is transmitted directly to the payment provider (such as bKash or Nagad) via an encrypted, secure connection.

8.2 50bd does not store full card numbers, CVV codes, or full mobile banking PINs on its servers. Payment credentials are tokenised at the point of entry and processed by our certified payment partners.

8.3 Transaction records, including amounts, timestamps, and payment method references, are retained as part of your account history for the purposes of financial record-keeping, dispute resolution, and regulatory compliance.

8.4 If a fraudulent or unauthorised transaction is identified on your account, you must notify 50bd immediately at [email protected]. We will work with the relevant payment provider to investigate and, where possible, reverse any unauthorised transaction.

9. Cookies & Tracking Technologies

9.1 The 50bd platform uses cookies and similar tracking technologies to deliver a functional, personalised, and secure experience. A cookie is a small text file placed on your device by the platform when you visit.

9.2 We use the following categories of cookies:

• Strictly necessary cookies: Essential for the platform to function. These include session authentication tokens, security cookies, and load-balancing cookies. These cannot be disabled without impairing platform functionality.
• Functional cookies: Remember your preferences such as language settings, preferred payment methods, and account display options across sessions.
• Analytics cookies: Collect anonymised data about how Players navigate and use the platform. This information is used to improve performance, identify errors, and optimise the user experience.
• Fraud detection cookies: Help us identify and investigate suspicious or unusual activity patterns that may indicate fraudulent behaviour or account compromise.

9.3 You may control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect your ability to access or use parts of the 50bd platform.

9.4 50bd does not use third-party advertising cookies or permit third-party ad networks to place tracking cookies on our platform without your explicit consent.

10. Data Retention

10.1 50bd retains your personal data only for as long as is necessary for the purposes described in this Privacy Policy, or as required by applicable law.

10.2 Account data — including identity records, transaction history, and KYC documents — is retained for a minimum of 5 years following account closure, in accordance with standard anti-money laundering record-keeping requirements.

10.3 Technical and usage data collected via cookies and server logs is retained for a shorter period commensurate with its operational purpose — typically between 3 and 12 months — after which it is automatically deleted or anonymised.

10.4 Communications data such as support tickets and email correspondence is retained for up to 3 years following resolution of the relevant interaction.

10.5 When your personal data is no longer required, 50bd will securely delete or anonymise it in a manner that prevents reconstruction of the original data.

11. Your Rights

11.1 As a Player whose personal data is processed by 50bd, you have the following rights:

• Right of access: You may request a copy of the personal data 50bd holds about you at any time.
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected. Some corrections can be made directly within your account settings.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: You may request that we limit the way we process your data in certain circumstances — for example, while a rectification request is being assessed.
• Right to data portability: You may request a structured, machine-readable copy of the personal data you have provided to us directly.
• Right to withdraw consent: Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting prior lawful processing.
• Right to object: You may object to processing based on legitimate interests, including profiling for responsible gaming monitoring purposes, where your individual circumstances justify doing so.

11.2 To exercise any of the above rights, please contact us at [email protected] with the subject line "Data Rights Request". We will respond within 30 calendar days of receipt. We may ask you to verify your identity before processing your request to ensure we do not disclose data to unauthorised parties.

11.3 50bd will not charge a fee for processing data rights requests unless they are manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.

12. Data Security

12.1 50bd implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and the 50bd platform.
• Encrypted storage of sensitive data including KYC documents and financial identifiers.
• Role-based access controls ensuring that only authorised personnel can access personal data, limited to what is necessary for their specific function.
• Regular security assessments, penetration testing, and vulnerability scanning of platform infrastructure.
• Incident response procedures to detect, contain, and respond to data security events in a timely manner.

12.2 In the event of a data security incident that poses a risk to your personal data, 50bd will notify affected Players promptly via their registered email address, and will take all reasonable steps to mitigate the impact of the incident.

12.3 While 50bd takes all reasonable precautions, no online platform can guarantee absolute security. You are also responsible for maintaining the security of your own account credentials. Never share your 50bd password with any third party.

13. Minors

13.1 The 50bd platform is strictly intended for adults aged 21 years and above. We do not knowingly collect or process personal data from individuals under the age of 21.

13.2 If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has accessed or registered on the 50bd platform, please notify us immediately at [email protected].

13.3 Age verification is a mandatory step in the 50bd registration and KYC process. We take our obligation to prevent underage gambling seriously and employ both automated and manual verification procedures to enforce the 21+ requirement.

14. International Data Transfers

14.1 The 50bd platform primarily serves players located in Bangladesh. Where data is processed or stored on servers located outside Bangladesh, 50bd ensures that equivalent data protection standards are maintained through contractual safeguards with the relevant service providers.

14.2 In particular, data shared with game technology providers such as Pragmatic Play, Evolution Gaming, and Spribe may be processed in the jurisdictions in which those providers operate. In all cases, only the minimum data necessary is transferred, and transfers are governed by appropriate data protection agreements.

14.3 50bd will not transfer your personal data to any country or territory that does not provide an adequate level of data protection without first implementing appropriate safeguards and, where required, obtaining your explicit consent.

15. Policy Amendments

15.1 50bd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements.

15.2 When material changes are made, we will notify registered Players via their registered email address and by posting a prominent notice on the 50bd platform at least 7 days before the changes take effect. The "Last Updated" date at the top of this document will be revised accordingly.

15.3 Your continued use of the 50bd platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with the amended Policy, you must discontinue use of the platform and may request account closure by contacting [email protected].

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 50bd processes your personal data, please get in touch:

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: "Privacy Enquiry" or "Data Rights Request"
• Response Time: Within 5 business days for acknowledgement; within 30 calendar days for substantive response
• Language: English
• Availability: 24 hours a day, 7 days a week

For questions about your account terms, please visit our Terms & Conditions page. For responsible gaming support and self-exclusion tools, please visit our Responsible Gaming page. For common questions about deposits, withdrawals, and account management, please visit our FAQ page.